Payment Policy
Payment & Deposit Information
To confirm your booking, full payment is required at the time of booking, including a £150 refundable security deposit.
The security deposit will be refunded after check-out and inspection, provided the apartment is left in good condition and no damage or excessive cleaning is required.
Please allow up to 48 hours after check-out for the deposit to be refunded.
Payment Timing & Methods
- Full payment, including the refundable security deposit, is required at the time of booking.
- Cash payments are not accepted under any circumstances.
- All payments must be made electronically before arrival.
Accepted Payment Methods
We accept the following electronic payment methods:
- PayPal
- Secure online payments via Stripe
Cash payments are not accepted under any circumstances.
All payments must be completed in full at the time of booking.
Payments & Deposits – FAQ
When do I need to pay for my booking?
Full payment is required at the time of booking. This includes the accommodation cost and the £150 refundable security deposit.
Do you accept cash payments?
No. We do not accept cash. All payments must be made electronically using our approved payment methods.
What payment methods do you accept?
We accept Paypal and secure online payments via Stripe.
What is the security deposit for?
The £150 security deposit is held to cover any damage, loss, or excessive cleaning during your stay.
When will my deposit be refunded?
The deposit is refunded after check-out and inspection, provided the apartment is left in good condition.
Please allow up to 48 hours for the refund to be processed.
Is the deposit refundable for long stays?
Yes. For long-stay bookings, the £150 deposit is refunded at the end of the stay following inspection, subject to the same conditions.
Will I need to pay anything on arrival?
No. All payments must be completed in advance. There is no balance due on arrival unless agreed beforehand.
What happens if there is damage?
If damage, loss, or excessive cleaning is required, part or all of the deposit may be retained in line with our terms and conditions.
Cancellation Policy
All cancellations must be submitted in writing.
Cancellation terms will be confirmed at the time of booking and may vary depending on the length of stay, booking type, and rate selected. Where applicable, cancellations made outside the permitted cancellation window may result in partial or full loss of the booking payment.
The £150 refundable security deposit will only be refunded if the booking is cancelled in line with the agreed cancellation terms.
Chargeback & Payment Dispute
By completing a booking, guests agree not to initiate a chargeback or payment dispute without first contacting CityLuxury Apartments to resolve the issue.
Any chargeback raised without prior communication, where services have been provided as described, may be challenged with evidence including booking confirmations, check-in records, communication logs, and photographs following inspection.
Unjustified chargebacks may result in additional administrative charges where permitted by the payment provider.
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